Return & Exchange Policy

Returns & Exchanges

At EXI, we want you to love your eyewear. If something isn't quite right, we're here to help you exchange it.

Inspect on delivery

You may open and inspect your order with the courier at the moment of delivery, before you pay. Please check that the frame, lenses and case are exactly what you ordered.

14-day exchange window

You can request an exchange within 14 days of receiving your order. Shipping fees for an exchange are paid by the customer.

Conditions

• The item must be unused and in its original condition, with no scratches on the frame or lenses.
• The original case, cleaning cloth and all accessories must be included.
• Proof of purchase (your order number) is required.

Damaged, defective or wrong items

If you receive a defective, damaged or incorrect item, EXI will replace it at no extra shipping cost to you. Please contact us within 48 hours of delivery with a photo of the item.

How to request an exchange

Message us on our official social media channels or email exieyewear@gmail.com with your order number and the model you'd like instead or contact us through Instagram's dms , and our team will guide you through the process.